Key Responsibilities

1. Pre-Delivery Inspection Coordination: Coordinate pre-delivery inspection processes for two-wheeler sales, ensuring
   timely scheduling, inspection, and delivery of vehicles to customers.
2. Customer Communication: Communicate with customers to schedule pre-delivery inspections, provide updates on
   inspection status, and coordinate delivery timelines, ensuring a positive customer experience.
3. Stakeholder Management: Liaise with internal stakeholders, including sales representatives, service technicians, and
   logistics teams, to coordinate pre-delivery inspection activities and ensure seamless execution.
4. Inspection Quality Assurance: Ensure that pre-delivery inspections are conducted according to established
   standards and procedures, verifying vehicle condition, functionality, and compliance with regulatory requirements.
5. Documentation Management: Manage documentation related to pre-delivery inspections, including inspection
   reports, delivery checklists, and customer agreements, ensuring accuracy and completeness.
6. Issue Resolution: Address any issues or discrepancies identified during pre-delivery inspections, coordinating with
   relevant teams to resolve issues and ensure customer satisfaction.
7. Process Improvement: Identify opportunities for process improvement and optimization in pre-delivery inspection
   processes, proposing changes and enhancements to streamline workflows and improve efficiency.
8. Compliance Adherence: Ensure compliance with regulatory requirements, company policies, and industry standards
   in pre-delivery inspection activities, including adherence to safety and quality standards.
9. Performance Monitoring: Monitor key performance indicators (KPIs) related to pre-delivery inspection processes,
   tracking inspection turnaround times, quality metrics, and customer satisfaction levels.
10. Cross-functional Collaboration: Collaborate with cross-functional teams, including sales, service, logistics, and
    customer support departments, to coordinate efforts and support sales objectives and business goals.

Qualification

• Bachelor’s degree in business administration, marketing, or related field.
• 4+ years of experience in sales coordination or operations roles, preferably in the automotive or two-wheeler
  industry.
• Strong coordination and organizational skills, with the ability to manage multiple tasks and priorities effectively in a
  fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to interact with customers and stakeholders in a
  professional and courteous manner.
• Attention to detail and commitment to quality, with a focus on delivering high standards of service and customer
  satisfaction.
• Proficiency in MS Office Suite and familiarity with CRM software and sales automation tools.
• Customer service orientation with a proactive and solution-oriented approach to problem-solving.
• Knowledge of two-wheeler sales processes, pre-delivery inspection procedures, and automotive industry standards
  and regulations.