Key Responsibilities

1. Collection Strategy Development: Develop and implement collection strategies and action plans to optimize recovery rates, minimize delinquencies, and reduce credit losses within the assigned zone, aligning with company objectives and regulatory requirements.
2. Team Leadership: Lead, mentor, and motivate a team of collection managers and officers, providing guidance, coaching, and support to achieve collection targets, drive performance, and foster a high-performance culture.
3. Portfolio Analysis: Monitor portfolio performance within the zone, analyzing delinquency trends, identifying highrisk accounts, and implementing proactive collection strategies to mitigate risks and maximize recovery.
4. Customer Engagement: Establish and maintain effective communication channels with delinquent customers, negotiating payment arrangements, addressing inquiries, and resolving disputes to facilitate debt recovery while
   preserving customer relationships.
5. Skip Tracing: Utilize skip tracing techniques and tools to locate and contact customers who have changed their contact information or whereabouts, collaborating with internal teams and external agencies to facilitate debt
   recovery.
6. Compliance Adherence: Ensure compliance with regulatory requirements, company policies, and industry best practices in collection activities, including adherence to fair debt collection practices and data privacy regulations.
7. Performance Monitoring: Monitor collection performance metrics, track key performance indicators (KPIs), and prepare reports for senior management, providing insights and recommendations for process improvement and risk
   mitigation.
8. Vendor Management: Manage relationships with external collection agencies, law firms, and repossession agents within the zone, ensuring adherence to service level agreements (SLAs), quality standards, and regulatory requirements.
9. Training and Development: Conduct training sessions and workshops for collection staff to enhance their skills and knowledge in negotiation techniques, skip tracing, compliance, and customer service, fostering professional development within the team.
10. Stakeholder Collaboration: Collaborate with cross-functional teams, including credit, underwriting, legal, and operations departments, to coordinate efforts in managing delinquencies, resolving disputes, and implementing collection strategies.

Qualification

• Bachelor’s degree in business administration, finance, or related field; master’s degree or professional certification
  (e.g., ACA, CFA) preferred.
• 15+ years of experience in collection management or related roles, preferably in the financial services industry or NBFC sector, with exposure to two-wheeler financing.
• Strong leadership and team management skills, with the ability to lead and inspire a team to achieve collection targets and deliver results.
• Analytical mindset with proficiency in data analysis tools and techniques, and the ability to derive actionable insights from collection data.
• Excellent communication and negotiation skills, with the ability to effectively engage with customers and stakeholders to negotiate payment arrangements and resolve disputes.
• Detail-oriented mindset with a focus on compliance, accuracy, and risk management in collection activities.
• Proficiency in MS Office Suite and familiarity with collection management software and systems.