Responsibilities and Duties

1. Operations Oversight: Assist in managing day-to-day operational activities, including loan origination,
   underwriting, disbursement, and collections, to ensure timely and accurate processing.
2. Process Improvement: Identify opportunities to optimize operational processes and enhance efficiency,
   implementing best practices to streamline workflows and reduce turnaround times.
3. Customer Service: Ensure high-quality customer service throughout the loan lifecycle, addressing inquiries,
   resolving issues, and maintaining positive relationships with borrowers and dealerships.
4. Compliance Management: Ensure adherence to regulatory requirements, company policies, and industry
   standards, conducting regular audits and reviews to mitigate risks and maintain compliance.
5. Team Leadership: Provide guidance and support to operational staff, fostering a collaborative and motivated
   work environment, and promoting professional development opportunities.
6. Vendor Management: Coordinate with external vendors, including credit bureaus, collection agencies, and
   technology providers, to ensure seamless integration and performance monitoring.
7. Reporting and Analysis: Generate reports and analyze operational data to monitor key performance
   indicators (KPIs), track trends, and identify areas for improvement, providing insights to management for
   decision-making.
8. Risk Management: Monitor portfolio quality and delinquency trends, implementing strategies to mitigate
   credit and operational risks, and maintain a healthy loan portfolio.
9. Technology Integration: Collaborate with IT and software development teams to enhance operational
   systems and implement new technologies to improve efficiency and customer experience.
10. Regulatory Compliance: Stay updated on regulatory changes related to NBFC operations in the two-wheeler
    financing sector, ensuring compliance with relevant laws and regulations.

Qualification

• Bachelor’s degree in business administration, finance, or related field; MBA or equivalent qualification
  preferred.
• 5+ years of experience in operations management, preferably in the two-wheeler financing segment of the
  NBFC industry.
• Strong understanding of lending operations, credit processes, and regulatory requirements specific to the
  two-wheeler financing sector.
• Excellent leadership and communication skills, with the ability to motivate and inspire teams to achieve
  operational goals.
• Analytical mindset with proficiency in data analysis tools and techniques, and the ability to derive actionable
  insights from operational data.
• Detail-oriented approach with a focus on accuracy, compliance, and risk management.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business requirements.
• Proficiency in MS Office Suite and familiarity with loan management systems and operational software.