Key Responsibilities

1. End-User Support: Provide technical support and assistance to end-users, responding to IT-related inquiries,
   troubleshooting issues, and resolving problems in a timely and efficient manner.
2. Help Desk Management: Manage the IT help desk system, logging and prioritizing support tickets, tracking issue
   resolution progress, and ensuring timely response and resolution of user issues.
3. Hardware Maintenance: Install, configure, and maintain desktop computers, laptops, printers, scanners, and other
   hardware devices, ensuring proper functionality and performance.
4. Software Installation and Configuration: Install, configure, and support software applications used by end-users,
   including operating systems, productivity suites, and business applications, ensuring compatibility and adherence to
   licensing agreements.
5. System Administration: Assist in the administration and maintenance of IT systems, servers, and network
   infrastructure, including user account management, security settings, and system updates.
6. Security Management: Implement and enforce IT security policies and procedures to protect IT assets, data, and
   systems from unauthorized access, malware, and other security threats.
7. Backup and Recovery: Perform regular backups of critical data and systems, monitoring backup processes, and
   ensuring data integrity and availability for disaster recovery purposes.
8. IT Asset Management: Maintain an inventory of IT assets, including hardware, software licenses, and peripherals,
   tracking usage, conducting audits, and ensuring compliance with asset management policies.
9. Documentation and Knowledge Sharing: Document IT procedures, troubleshooting steps, and knowledge base
   articles, sharing technical knowledge and best practices with team members and end-users.
10. Continuous Improvement: Identify opportunities for process improvement and automation in IT support operations,
    proposing changes and enhancements to streamline workflows and improve efficiency.

Qualification

• Bachelor’s degree in information technology, computer science, or related field; relevant certifications (e.g.,
  CompTIA A+, Microsoft Certified Professional) preferred.
• 3+ years of experience in IT support roles, preferably in the financial services industry or NBFC sector, supporting
  end-users in a corporate environment.
• Strong technical skills and proficiency in troubleshooting hardware, software, and network issues, with experience
  in Windows and Microsoft Office environments.
• Customer service orientation with excellent communication and interpersonal skills, and the ability to work
  effectively with end-users of varying technical proficiency.
• Problem-solving abilities with a methodical approach to issue resolution, and the ability to prioritize and manage
  multiple tasks in a fast-paced environment.
• Familiarity with ITIL principles and best practices in IT service management, including incident management, change
  management, and problem management.
• Attention to detail and commitment to quality, with a focus on delivering exceptional service and support to endusers.