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Operations Manager

Company Profile:

Credit Wise Capital Pvt Ltd is a consumer finance Registered NBFC established with the aim of providing technology-driven loans to customers. The company leverages an offline sourcing model along with a new age of online sourcing to become a market leader in a very short time.

The first focused product at Credit Wise Capital is two-wheeler financing. The aim is to disrupt the two-wheeler lending market by deploying the right blend of tech-driven underwriting while utmost focus on collections.

The company was incorporated in early 2019 and in a short span of time, it has achieved tremendous growth and has become one of the fastest-growing NBFC in the western region of India. Currently headquartered in Mumbai, Credit Wise Capital has an increasing presence in over 20 locations and 5 states across the country

Application for Operations Manager

Job Title: Operations Manager

Department: Operations

Location: Mumbai

Experience: 8+ Years

Apply Now

Responsibilities and Duties


Loan Processing Management: Supervise the loan processing operations, ensuring timely and accurate processing of loan applications.

  • Coordinate with the underwriting team to assess creditworthiness and mitigate risk factors.
  • Oversee documentation processes, ensuring compliance with regulatory requirements and internal policies.
    Customer Service Management: Implement strategies to enhance customer satisfaction and retention.
  • Address customer inquiries and complaints promptly and effectively.
  • Monitor customer feedback and implement necessary improvements to enhance service quality.
    Operational Efficiency: Develop and implement operational policies and procedures to streamline processes and improve efficiency.
  • Conduct regular assessments to identify areas for improvement and implement solutions accordingly.
  • Optimize resource utilization to achieve cost-effectiveness and maximize profitability.
    Regulatory Compliance: Ensure compliance with regulatory guidelines and standards set by relevant authorities.
  • Keep abreast of changes in regulatory requirements and update operational processes accordingly.
  • Conduct periodic audits to assess compliance levels and address any discrepancies.
    Team Leadership and Development: Provide leadership and guidance to the operations team, fostering a culture of accountability, collaboration, and
    continuous improvement.
  • Conduct performance evaluations, provide feedback, and identify training needs to support professional
    development.
    Risk Management: Identify potential risks associated with operations and develop strategies to mitigate them.
  • Monitor key risk indicators and take proactive measures to address emerging risks.

Operation Manager Requirements

  • Bachelor’s degree in Finance, Business Administration, or a related field. MBA preferred.
  • Proven experience in operations management, preferably in the financial services industry, with a focus on twowheeler financing.
  • In-depth knowledge of regulatory requirements related to NBFC operations.
  • Strong leadership skills with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills.
  • Analytical mindset with the ability to make data-driven decisions.
  • Proficiency in MS Office and relevant operational software.
  • Ability to thrive in a fast-paced and dynamic environment.