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PDD Co-ordinator

Company Profile:

Credit Wise Capital Pvt Ltd is a consumer finance Registered NBFC established with the aim of providing technology-driven loans to customers. The company leverages an offline sourcing model along with a new age of online sourcing to become a market leader in a very short time.

The first focused product at Credit Wise Capital is two-wheeler financing. The aim is to disrupt the two-wheeler lending market by deploying the right blend of tech-driven underwriting while utmost focus on collections.

The company was incorporated in early 2019 and in a short span of time, it has achieved tremendous growth and has become one of the fastest-growing NBFC in the western region of India. Currently headquartered in Mumbai, Credit Wise Capital has an increasing presence in over 20 locations and 5 states across the country

Application for PDD Co-ordinator

Job Title: PDD Co-ordinator

Department: Sales

Location: Pan India

Experience: 4+years

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Key Responsibilities

  1. Pre-Delivery Inspection Coordination: Coordinate pre-delivery inspection processes for two-wheeler sales, ensuring
    timely scheduling, inspection, and delivery of vehicles to customers.
  2. Customer Communication: Communicate with customers to schedule pre-delivery inspections, provide updates on
    inspection status, and coordinate delivery timelines, ensuring a positive customer experience.
  3. Stakeholder Management: Liaise with internal stakeholders, including sales representatives, service technicians, and
    logistics teams, to coordinate pre-delivery inspection activities and ensure seamless execution.
  4. Inspection Quality Assurance: Ensure that pre-delivery inspections are conducted according to established
    standards and procedures, verifying vehicle condition, functionality, and compliance with regulatory requirements.
  5. Documentation Management: Manage documentation related to pre-delivery inspections, including inspection
    reports, delivery checklists, and customer agreements, ensuring accuracy and completeness.
  6. Issue Resolution: Address any issues or discrepancies identified during pre-delivery inspections, coordinating with
    relevant teams to resolve issues and ensure customer satisfaction.
  7. Process Improvement: Identify opportunities for process improvement and optimization in pre-delivery inspection
    processes, proposing changes and enhancements to streamline workflows and improve efficiency.
  8. Compliance Adherence: Ensure compliance with regulatory requirements, company policies, and industry standards
    in pre-delivery inspection activities, including adherence to safety and quality standards.
  9. Performance Monitoring: Monitor key performance indicators (KPIs) related to pre-delivery inspection processes,
    tracking inspection turnaround times, quality metrics, and customer satisfaction levels.
  10. Cross-functional Collaboration: Collaborate with cross-functional teams, including sales, service, logistics, and
    customer support departments, to coordinate efforts and support sales objectives and business goals.

Qualification

  • Bachelor’s degree in business administration, marketing, or related field.
  • 4+ years of experience in sales coordination or operations roles, preferably in the automotive or two-wheeler
    industry.
  • Strong coordination and organizational skills, with the ability to manage multiple tasks and priorities effectively in a
    fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to interact with customers and stakeholders in a
    professional and courteous manner.
  • Attention to detail and commitment to quality, with a focus on delivering high standards of service and customer
    satisfaction.
  • Proficiency in MS Office Suite and familiarity with CRM software and sales automation tools.
  • Customer service orientation with a proactive and solution-oriented approach to problem-solving.
  • Knowledge of two-wheeler sales processes, pre-delivery inspection procedures, and automotive industry standards
    and regulations.