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State Head (Collection)

Company Profile:

Credit Wise Capital Pvt Ltd is a consumer finance Registered NBFC established with the aim of providing technology-driven loans to customers. The company leverages an offline sourcing model along with a new age of online sourcing to become a market leader in a very short time.

The first focused product at Credit Wise Capital is two-wheeler financing. The aim is to disrupt the two-wheeler lending market by deploying the right blend of tech-driven underwriting while utmost focus on collections.

The company was incorporated in early 2019 and in a short span of time, it has achieved tremendous growth and has become one of the fastest-growing NBFC in the western region of India. Currently headquartered in Mumbai, Credit Wise Capital has an increasing presence in over 20 locations and 5 states across the country

Application for State Head (Collection)

Job Title: State Head (Collection)

Department: Collection

Location: Pan India

Experience: 10+years

Apply Now

Key Responsibilities

  • Collections Strategy: Develop and implement collections strategies and policies to optimize recovery rates and minimize delinquencies within the state.
  • Define collection targets, performance metrics, and action plans to achieve business objectives and KPIs.
  • Team Leadership: Lead and manage a team of collection managers, executives, and support staff within the state.
  • Provide guidance, training, and support to the team to ensure adherence to collections processes and best
    practices.
  • Performance Monitoring: Monitor key performance indicators (KPIs) related to collections performance, including delinquency rates, recovery rates, and portfolio quality.
  • Analyze performance data, identify trends, and implement strategies to improve collections effectiveness
    and efficiency.
  • Process Optimization: Continuously review and optimize collections processes, workflows, and systems to streamline operations and enhance productivity.
  • Identify opportunities for automation, technology adoption, and process improvements to drive operational
    efficiency.
  • Portfolio Management: Monitor portfolio health and identify high-risk accounts for proactive collections interventions.
  • Implement strategies for segmenting accounts based on risk profiles and prioritizing collections efforts
    accordingly.
  • Compliance: Ensure compliance with regulatory requirements, company policies, and industry standards in collections activities.
  • Stay updated on changes in regulations and implement necessary changes to ensure compliance within the
    state.
  • Stakeholder Management: Collaborate with internal stakeholders, including credit, operations, and legal teams, to coordinate
    collections efforts and resolve issues.
  • Liaise with external stakeholders, such as collection agencies and legal partners, to support collections activities and maximize recovery efforts.
  • Reporting and Analysis: Prepare regular reports and updates on collections performance, trends, and strategies for senior
    management and stakeholders.
  • Provide insights and recommendations based on data analysis to support strategic decision-making and continuous improvement.

Qualification

  • Bachelor’s degree in business administration, finance, or related field; master’s degree preferred.
  • 10+ years of experience in collections management roles within the financial services industry, preferably in twowheeler financing.
  • Strong leadership and management skills, with a proven track record of leading collections teams and driving results.
  • In-depth knowledge of collections practices, regulations, and compliance requirements in the financial services sector.
  • Analytical mindset with proficiency in data analysis tools and techniques to drive collections performance and strategy.
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
  • Strategic thinking and problem-solving abilities, with the capacity to develop and execute collections strategies to achieve business objectives.