Responsibilities and Duties

1. Collection Strategy: Develop and implement collection strategies and initiatives to optimize recovery rates, reduce delinquencies, and minimize credit losses, aligning with business objectives and regulatory
   requirements.
2. Team Management: Lead and manage the collection team within the state, providing guidance, coaching, and support to achieve collection targets and KPIs, fostering a culture of performance excellence and
   accountability.
3. Portfolio Analysis: Monitor portfolio performance, analyze delinquency trends, and identify high-risk accounts, developing proactive strategies to address potential defaults and mitigate credit risks.
4. Customer Engagement: Establish and maintain effective communication channels with customers in arrears, including phone calls, emails, letters, and SMS reminders, facilitating timely payments and resolving payment
   issues.
5. Skip Tracing: Implement skip tracing techniques to locate and contact delinquent customers, collaborating with external agencies and vendors as necessary to obtain updated contact information and locate
   defaulting borrowers.
6. Legal Compliance: Ensure compliance with regulatory requirements, company policies, and industry best practices in collection activities, adhering to fair debt collection practices and maintaining confidentiality of
   customer information.
7. Performance Monitoring: Monitor collection performance metrics, track key performance indicators (KPIs), and prepare reports for senior management, providing insights and recommendations for process
   improvement and risk mitigation.
8. Training and Development: Conduct training sessions for collection staff to enhance their skills and knowledge in negotiation techniques, conflict resolution, and regulatory compliance, fostering professional
   development and growth within the team.
9. Vendor Management: Manage relationships with external collection agencies, law firms, and repossession agents, negotiating service agreements, monitoring performance, and ensuring adherence to service level agreements (SLAs).
10. Continuous Improvement: Identify opportunities for process optimization, automation, and efficiency enhancement in collection operations, collaborating with cross-functional teams to implement best practices
    and innovative solutions.

Qualification

• Bachelor’s degree in business administration, finance, or related field; MBA or equivalent qualification preferred.
• 8+ years of experience in collection management, preferably in the two-wheeler financing segment of the industry.
• Strong understanding of collection strategies, skip tracing techniques, and regulatory requirements governing debt collection activities.
• Excellent leadership and people management skills, with the ability to motivate and inspire teams to achieve collection targets and deliver exceptional results.
• Analytical mindset with proficiency in data analysis tools and techniques, and the ability to derive actionable insights from collection data.
• Effective communication and negotiation skills, with the ability to build rapport with customers and negotiate payment arrangements.
• Results-oriented mindset with a focus on achieving collection targets, reducing delinquencies, and maximizing recovery rates.
• Proficiency in MS Office Suite and familiarity with collection management software and systems.